PROFESSIONAL PROFILE
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Dedicated professional with significant
customer service
experience.
-
Enthusiastic, eager to meet challenges and
quickly assimilate
new concepts and ideas.
-
Creative, thorough and capable researcher
-
Strong organizational skills and detail
oriented.
-
Troubleshooting and problem solving skills
-
Have used a plethora of computer software and
adapt easily
to using new ones
-
Familiar with common office equipment:
fax, copiers,
computers, typewriters, 10-key
-
Enjoys necessary repetitive tasks such as
filing, data entry
and routine research as needed
HIGHLIGHTS OF PROFESSIONAL SKILLS AND ACCOMPLISHMENTS
Sales ~ Account Management ~ Customer
Service
-
Telephone sales
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Account manager for FlagShip, Linux Pro, and
LinuxMall technical
software products
-
Dealt with unsatisfied customers to resolve
problems
-
Researched competitive products to assist in
positioning
and marketing of our own products
-
Collections
Management ~ Leadership ~ Analytical ~ Problem
solving
-
Organized shipping department for start-up
company
-
Served as Quality Control over staff of 25.
-
Maintained accounts of overseas customers,
including customs
issues and unique shipping and credit situations.
-
Handled returns and exchanges of product
-
Oversaw set up and take down of trade show
booths
-
Handled retail sales in trade show booth,
including credit
cards and all paperwork
-
Responded to inbound customer calls;
resolving billing issues
and customer complaints
-
Managed company alone when boss traveled
Quantitative ~ Technical
-
Trained new employees on use of computer
software
-
Maintained accounts payable/accounts
receivable files
-
Maintained computerized and manual
record-keeping system
-
Quality control/Usability Testing of new
computer software
-
Maintained payroll records, and IRS tax
deposits Maintained
data and reconciled multiple bank accounts
-
Filed Quarterly and Annual tax reports
-
Typing speed: 65 wpm
|
Research
~ Librarianship
-
Scheduled and supervised 20 employees
-
Supervised technical services department and
customer service
tasks
-
Performed function of Reference librarian
part-time
-
Maintained relations with libraries of same
organization
-
Original cataloging
-
Wrote Technical Services manual
WORK HISTORY:
Accounting Manager, (1/1997-3/2000)
LinuxMall.com, Aurora,
CO
Sales/Customer Service/Accounting,
(2/1994-1/1997) WorkGroup
Solutions, Inc., Aurora, CO
Accounting, (4/1989-2/1994) General Computer
Services,
Inc., Aurora, CO
Data Entry/Accounts Payable, (Winter/Spring
1988/89) Goodwin
Temporary Agency, Aurora, CO
Accounting, (6/1986-10/1988) General Computer
Services,
Inc., Chugiak,AK
Technical Services Librarian, (6/1982-5/1986)
Ambassador
College, Big Sandy,TX
Cataloger, (12/81-5/82) Tom Green County
Public Library,
San Angelo, TX
EDUCATION:
-
Texas Woman's University, Master of Library
Science, Denton,
TX 1981 Emphasis: Special Libraries
-
(Audited the Legal Research and Writing Class
at Texas Tech
University, Lubbock, TX, Fall 1979)
-
Ambassador College, Bachelor of Arts. Big
Sandy, TX, 1977
Major/Minors: Liberal Arts/Speech
INTERESTS:
Arts: Painting and Music
Writing
Travel/Languages
Health/Exercise
Public speaking experience
Substituted as radio talk show host
REFERENCES:
Available upon request
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